ToyBox provides a 14-day no-satisfaction money-back guarantee. Our no-satisfaction money-back guarantee starts from the moment your order is delivered. You can return the product(s) within 14 days, at your own expense, accompanied by your invoice. The goods must be returned to ToyBox by a courier service or registered post and should bear insurance. This is necessary should they get lost or damaged. Shipping fees remain the customer’s responsibility. Our no-satisfaction money-back guarantee applies to products that are returned in their original package and in complete working condition (packaging, accessories, user guide, etc.). Any product that has been damaged or is not in its original packaging will not be accepted, and thus no refund will be affected. ToyBox has the right to perform the necessary tests on the product to verify that the said product is in good and working condition. ToyBox normally takes 4-5 working days to perform the necessary tests on a product. If a product is required to be sent back to the manufacturer for testing (such as toys with electronic parts), then please allow up to 60 days.