If customers are not satisfied with the item they have received, AVENUE SEOUL will allow them to return the item within a fourteen (14) day period, counting from the date of receipt, provided that the item has not been used or damaged. Consequently, AVENUE SEOUL cannot accept exchanges or returns of used or damaged items (except in the case of flaws). If you wish to return an item, the label and the safety seal must remain intact. It is not possible to change one product for another. To exchange one item for another, you must follow the refund procedure and make a new purchase. All returns of purchased items must be carefully packaged.