<p>Returns and Refunds:</p> <p>1.1. Damaged or Defective Products:</p> <p>a. If you receive a damaged or defective product from pcincyprus.com, please contact our customer support team within 3 days of receiving the product.</p> <p>b. Provide detailed information about the damage or defect, and if possible, include supporting photographs.</p> <p>c. Once we verify the issue, we will provide you with instructions for returning the product.</p> <p>d. Upon receipt of the returned product, we will inspect it and, if the damage or defect is confirmed, we will offer you a replacement or issue a refund, according to your preference.</p> <p>e. Refunds will be issued using the original payment method, unless otherwise agreed upon.</p> <p>1.2. Change of Mind or Dissatisfaction:</p> <p>a. If you are not satisfied with your purchase from pcincyprus.com and wish to return it, please contact our customer support team within 14 days of receiving the product.</p> <p>b. The product must be in its original condition, unused, and in its original packaging. We do not accept returns for products with opened boxes.</p> <p>c. Return shipping costs will be borne by the customer.</p> <p>d. Upon receipt of the returned product and confirmation of its condition, we will issue a refund for the product's purchase price, excluding any shipping or handling fees.</p> <p>e. For returned products, we offer store credit only. Please note that the store credit cannot be used for future purchases and is non-transferable.</p> <p>f. In situations where the product needs to be returned to the supplier, we will inform you of the return process and associated shipping costs. These shipping costs will be charged to the customer and deducted from the refund amount.</p> <p>Cancellations:</p> <p>2.1. Order Cancellation Before Shipment:</p> <p>a. If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible.</p> <p>b. If the cancellation request is received before the order is processed and shipped, we will cancel the order and issue a full refund.</p> <p>2.2. Order Cancellation After Shipment:</p> <p>a. If you wish to cancel an order after it has been shipped, you will need to follow the return/refund process outlined above in the "Change of Mind or Dissatisfaction" section.</p> <p>Exceptions:</p> <p>Please note that certain products may be ineligible for return or refund due to hygiene reasons or if explicitly stated on the product page. These exceptions will be clearly communicated on the website.</p> <p>Please note that custom PCs purchased from pcincyprus.com cannot be returned, as the boxes are opened to perform the assembly. It is essential to consider this before making a purchase.</p> <p>We appreciate your understanding and cooperation regarding our Return/Refund and Cancellation Policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team at info@pcincyprus.com</p>