For orders fulfilled by Jinius, the delivery provider is ACS. Currently, we only offer Standard shipping.

For orders fulfilled by shop, the delivery provided is determined by the shop.

The available payment methods are Mastercard, Visa credit/debit cards and apple/google wallet.

An estimated date of delivery is provided at checkout.

Please note that during peak shopping seasons or holiday periods such as Black Friday or Christmas, there may be potential delays due to higher delivery volume.

If you purchase from multiple sellers in a single order, the delivery of the products may not occur simultaneously. This is because all products are shipped directly to you from each seller and as a result, the location and order preparation time can vary.

Yes, you can have a different billing address and shipping address. The billing address is the address associated with your payment method, while the shipping address is where your order will be delivered.

During the checkout process, you will have the option to enter separate billing and shipping addresses. This allows you to have the order shipped to a different location, such as your workplace or a gift recipient's address while ensuring that the payment is processed using your designated billing address.

The Sellers have one working day to accept or decline your order.

Once the shipping label is created for your order, a tracking button will be enabled within the Order details page. When you click the "Track your order" button, you will be redirected to our delivery partner’s website, where you can follow your parcel's journey.

If the order is not accepted, the amount will be released back to your card within 7 working days.

A pick-up point is a partner-courier location where you can collect your package instead of having it delivered directly to your address. Pick-up points are accessible during specific hours, providing flexibility and convenience if you may not be home for deliveries.

Pick-up lockers are self-service lockers located in public places where you can retrieve your package at your convenience, 24/7. Once your package arrives, you’ll receive a notification with a PIN code. Simply go to the locker location, enter your PIN to open the locker, and retrieve your items.

During checkout, you can select a nearby pick-up point or locker. Enter your postcode to see a list of available options, and choose the one that is most convenient for you.

If your PIN isn’t working, double-check that you’re entering it correctly. If you’re still having issues, please reach out to the Jinius Support team through the Contact Us page.

Due to size restrictions, lockers are not available for certain items. If your cart contains item(s) that is incompatible with locker storage restrictions, you will see the message, "No lockers available"

If your cart includes at least one item from a merchant who handles their own shipping, pick-up options will not be available for your order.

Yes, there is a limit, as the lockers have specific dimensions. The maximum allowable dimensions for parcels that can be placed in a locker are 37cm in height x 44cm in width x 61cm in depth, and the maximum actual weight is 10 kilograms.

If your order is too large for the locker, it will be automatically redirected to the nearest pick-up location. You’ll receive a text notification with updated pickup instructions.

The usual retention time at lockers is 3 calendar days from the moment a notification is sent via SMS or Viber to the mobile phone number provided in the order.

After this period, the shipment is transferred to the nearest pick-up location serving the specific locker and remains there for an additional 4 business days.

If the shipment is not collected within the aforementioned time frames at both the locker and the pick-up point, it is returned to the shop.