Account & Security
Find the answers you are looking for.
How secure is my personal and financial information on Jinius?
Can I communicate directly with the seller if I have questions or need assistance?
What is a Wishlist?
Does adding products to my Wishlist reserve them for purchase?
Can others see my Wishlist?
Can I share my Wishlist with others?
Can I leave feedback or reviews for sellers?
How can I search for products on the marketplace?
How can I contact you if I have any comments or additional questions about Jinius?
How can I manage my communication preferences?
How can I manage cookie preferences?
Why do you use cookies?
I haven't received the password reset email. What should I do?
How does the password recovery process work?
I forgot my password. What should I do?
What information do I provide to create an account as a customer?
How can I create an account on Jinius?
Need to get in touch?
Contact us
Returns & Refunds
Learn about our policies and procedures for returns and refunds.
Orders & Delivery
Get answers to your questions about placing orders, shipping details, and delivery tracking.
Promo codes
Learn how to use promo codes and resolve any issues with discounts.